Refund Policy

At AI Vid Summary (operated by Win Massive Impact Pvt Ltd under the AI Freedom Club brand), we strive to provide exceptional service. This Refund Policy outlines the terms for refunds and cancellations for our paid subscription plans.

1. General Refund Policy

We offer a 24-hour money-back guarantee for all first-time subscribers to paid plans (Pro, Premium, Ultimate). If you're not satisfied with our service, you can request a full refund within 24 hours of your initial purchase.

• • Eligibility: First-time subscribers only (initial payment, not renewals)
• • Timeline: Request within 24 hours of purchase
• • Processing Time: Refunds processed within 5-10 business days
• • Method: Refunded to original payment method (Stripe or Razorpay)
• • Not Available: Promotional/discounted purchases are non-refundable

2. Plan-Specific Refund Terms

3. Non-Refundable Situations

As a digital SaaS service, all products and services are intangible and irrevocable. Refunds will NOT be issued in the following cases:

• • After 24 Hours: Requests made more than 24 hours after initial purchase
• • Subscription Renewals: Automatic monthly/annual renewals (cancel before renewal instead)
• • Promotional Purchases: Student discounts, group discounts, or special promotional pricing
• • Lack of Usage: Not using the service is not grounds for a refund
• • Account Violations: If your account was terminated for violating our Terms of Service
• • Free Tier: Free plans have no fees, so refunds don't apply
• • Third-Party Costs: Costs incurred from OpenRouter, Stripe/Razorpay fees, or other external services
• • System Errors on Our End: We will process refunds for errors caused by our system malfunction

4. How to Request a Refund

To request a refund:

1. 1. Email us at support@aifreedomclub.com
2. 2. Include your registered email address and reason for refund
3. 3. We'll review your request within 2 business days
4. 4. If approved, refund will be processed within 5-10 business days
5. 5. You'll receive a confirmation email once the refund is initiated

Note: Bank processing times may vary. Contact your bank if you don't see the refund after 10 days.

5. Cancellation Policy

You can cancel your subscription anytime:

• • How to Cancel: Go to your account dashboard and click "Cancel Subscription"
• • Access After Cancellation: You retain access until the end of your current billing period
• • No Charges: You won't be charged again after cancellation
• • Reactivation: You can resubscribe anytime (subject to current pricing)

Important: Cancelling stops future charges but does not trigger a refund for the current period (unless within the 24-hour window for first payment).

6. Chargebacks and Disputes

If you file a chargeback with your bank instead of contacting us:

• • Your account will be immediately suspended
• • We may dispute fraudulent chargebacks with evidence of service delivery
• • Chargeback fees ($15-$25) may be deducted from any approved refund
• • Repeated chargebacks may result in permanent account termination

Please contact us first at support@aifreedomclub.com before initiating a chargeback. We're happy to resolve issues directly.

7. Service Interruptions and Downtime

In case of extended service outages:

• • Planned Maintenance: We'll notify you in advance. No refunds for brief scheduled downtime.
• • Unplanned Outages: If our service is unavailable for more than 48 consecutive hours, you may request a prorated refund for the affected period.
• • Third-Party Failures: We're not liable for outages caused by YouTube, OpenRouter, AWS, or other external providers.

8. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes affecting existing subscribers will be communicated via email.